- 1300 HORIZON (1300 467 496)
- info@horizonintl.com.au
- Suite 602, Level 6 379-383 Pitt Street, Sydney 2000 NSW
Please read these Terms and Conditions carefully before using this site or availing our services.
By using this site, you unconditionally agree to be legally bound by the Terms and Conditions outlined below. If you do not agree with any part of these Terms and Conditions, you must refrain from using this site or any services offered by Horizon International.
Certain products and services, such as airline tickets or holiday packages, are governed by additional terms and conditions, which shall apply alongside these Terms and Conditions.
This website, along with the Horizon International mobile site and related applications, is intended for personal, non-commercial use. These Terms and Conditions apply to the services provided through this site, outlining your responsibilities and limiting the liability of Horizon International and its third-party suppliers or providers, including airlines, hotels, rental car companies, and other service providers.
Horizon International reserves the right to amend these Terms and Conditions at any time by posting updates on this site. It is your responsibility to review these Terms and Conditions periodically.
Horizon International relies on third-party suppliers for the availability of services such as airline tickets and accommodation. While we strive to ensure accuracy, there may be circumstances where bookings need to be amended due to supplier errors or unforeseen changes. In such cases, we will consult with you to find a suitable resolution, which may involve additional costs.
In the rare event that a supplier rejects your reservation, Horizon International will endeavor to offer an alternative solution.
To use our online booking platform, you may need to create an account and provide personal details such as passport information and billing data. You are responsible for maintaining the confidentiality of your account credentials and for all transactions made under your account.
Horizon International is not liable for unauthorized use of your account due to disclosure of your password or personal details.
Payments can be made via credit card, subject to validation checks and potential documentation requirements to verify your identity. Any unauthorized chargebacks will result in the cancellation of bookings, and Horizon International will not be responsible for rebooking costs.
It is your responsibility to ensure you have the required travel documents, including a valid passport, visas, and transit visas, for all destinations in your itinerary. Horizon International is not liable for any denial of entry or boarding due to incomplete or invalid documentation.
Horizon International acts as an agent for airlines, hotels, and other service providers. We are not liable for issues such as cancellations, delays, or service quality provided by these suppliers. Any claims must be addressed directly to the service provider. We are already there to help in the process.
Horizon International will not be held liable for events beyond its control, including but not limited to wars, natural disasters, health emergencies, government restrictions, or airline rescheduling.
We strongly recommend purchasing travel insurance to cover unforeseen circumstances such as cancellations, medical emergencies, or lost baggage. Horizon International partners with leading insurance providers to offer coverage options.
Requests for specific services (e.g., special meals, seating, or hotel amenities) are subject to availability and confirmation by the respective supplier. Horizon International cannot guarantee the fulfillment of such requests.
All prices quoted on our website are in Australian dollars unless stated otherwise. Prices are subject to change due to fluctuations in exchange rates or supplier adjustments.
We are committed to protecting your personal information. By using our services, you agree to the terms outlined in our Privacy Policy, which details how we collect, use, and protect your data.
It is your responsibility to ensure that all contact details provided during the booking process are accurate. Horizon International is not liable for any issues arising from incorrect contact information, such as missed updates on schedule changes.
Payments can be made via credit card, PayPal, or direct bank transfer, where applicable. Service fees or surcharges, if any, will be disclosed during the payment process.
Our customer support team is available from 9 AM to 5 PM on weekdays via email or phone to assist with any queries or issues related to your bookings.
Requests for special assistance (e.g., wheelchair support) must be made directly with the airline or service provider. Horizon International will assist in forwarding such requests but cannot guarantee their fulfillment.
Promotional offers are subject to availability and may include additional terms and conditions. Horizon International reserves the right to modify or withdraw offers without prior notice.
Horizon International reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website and will apply to future bookings.
For any queries regarding these Terms and Conditions or your booking, please contact us:
Email: info@horizonintl.com.au
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